Satisfying Customers Made Simple
Our solutions provide the tools to build effective relationships with your customers.

Customer Service Satisfaction
Customers today are spoiled by the instant response times afforded by the Internet and the rapid-fire communication of e-mail. They expect prompt and competent responses to their questions as well as increased customer service throughout every phase of the transaction. Storing documents in paper-based files simply burns through time and resources.

Customers profit from online access to important information from their sales partners. This might include packing slips, invoices, service and support agreements, and much more. Shorter innovation cycles and required quick response times make it tough to keep up with the business of supplying accurate information.

By digitizing documents and housing them in DocuWare, you dramatically reduce search and retrieval times, and eliminate the hunt between different kinds of storage media.

The end result: more productivity that will give yourcustomer service capabilities a new and dynamic dimension.

" Before we moved to an image based system, we could process about 150 to 180 document packets a day. Now we are processing 250 to 300 a day because the information we need is easier to see on the screen and it.s much easier to go from page to page with DocuWare than thumbing through a pile of paper. At this point most of the time savings we.ve seen comes from eliminating the physical handling of paper. "

Jim Herman,
Director of Information Technology,
U.S. Recordings

Case Study